Guest Relations Manager

Lobby Floor
1.Greet guests entering the hotel.
2.Escort check-in guests to Front desk or Tower Club.
3.Assist Concierge whenever require.
4.Welcome VIPS.
5.Bid - Goodbye- and - Thank You- to departing guest.
6.Phrase to be - Thank you for staying with us, we appreciate it- .
Programme:
1.To touch-base with guests by sending our greeting notes or Connoisseur magazines.
2.Prepare welcome and thank you note to in house and departing guest.
3.Arrange something for the guests- birthday, wedding anniversary or others occasions.
4.Keep track on guest database.
Others:
1.Visit guests who are ill and hospitalised.
2.Record guest comments/ compliments/ criticisms into the GRE log book and submit to Executive Assistant Manager for review.
3.Make courtesy telephones calls to in-house guests.
4.Encourage/ remind in-house guest to complete Guest Questionnaire placed in rooms.
5.Entertain VIPS, RG, MC, LS and GA guests by buying them a drink or meal to establish/ maintain and strengthen our relationship with them (if required).
6.Prepare duty roster for the department/ attndance report.
7.Responsible for appraising GR staff.
8.Responsible for recruitment and selection of GR staff.
9.Responsible for the supervision and counselling of GR staff.
10.Any other duties as and when directed by Hotel Manager and Management.