Guest Relation Officer (GRO)

To serve the needs of the business, our guests and our colleagues by ensuring that all guests are enjoying a positive and memorable Novotel Bangkok Platinum experience.

The Guest Relation Officer is a key ambassador for the hotel and the Novotel Bangkok Platinum brand. He or she creates one of the most powerful first impressions to our guests. Novotel Bangkok Platinum Guest Relation Officers all have a friendly and outgoing personality, and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.

At Novotel Bangkok Platinum, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.