Reservation Supervisor

การเดินทางด้วยรถไฟฟ้า

รายละเอียดงาน

- Ensure to understand, follow hotel P&P, Accor P&P, being exemplary for the team and ensure all regulations are strictly followed by the team. - Assist the Reservations staff in answering phones, responding to email or fax and making bookings as required - Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention. - Guiding and ensure all staff followed up ?Resavision program of Accor - Conduct training for Reservations staff in accordance with hotel guidelines. - Use your leading and supervision skills effectively to encourage and motivate staff. - Being able to conduct training for the staff, especially for new staff or cross-training staff within the reservation - Monitor staff productivity and performance and taking appropriate action when necessary to ensure departmental goals and targets are achieved. - Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section. - Monitor performance of staff on a regular basis and assist Front Office Manager to prepare performance reviews as per hotel standards - Ensure that the department meets relevant productivity targets on call handling and conversion ratios for all products lines - Maintain effective staff scheduling ensuring optimum level of staff resources according to business need. - Responsible to assign the staff to operate the office, documents, stationery and ensure smoothly operating - Ensure all Reservations staff are fully trained on the reservation systems available and are fully conversant with the rates, packages and any special offers available. - Ensure guest history is updated on a daily basis and special needs/information of incoming guests is communicated to the appropriate departments. - Responsible for being extremely knowledgeable in the suites/ rooms/ property / amenities and facilities of the property. - Responsible for being able to explain and convince the guests in a positive manner about the suites and property. - Being able to handle guests complains with good manner according hotel policy, Accor standard - Assist Front Office Manager for the forecasting of rooms occupancy, preparing relevant reports on projected revenues. - Ensure deposit or payment is followed up and accurately updated in PMS and report - Ensure booking input in PMS correctly all details - Daily recheck arrival list or 7 next coming days or the date with high occupancy or festive period (peak season for the market) - Follow up GIT booking, tentative booking, waiting list, - Modify the requests, control the waiting list and report to FOM to take over booked, follow up and ready for changing room category or transfer hotel situations. - Assist in maintaining a close working relationship with all Department of the Hotel. - Report immediately to FOM if any booking released, cancelled or modified which affect the Occupancy or Revenue Forecasting

คุณสมบัติผู้สมัคร

- High School, Vocational certificate or Bachelor degree in any field. * At least 2 years experience in Sales or reservation, or Front Office or new hire with some knowledge of Front Office or Reservation systems