Receptionist
การศึกษา
ปริญญาตรี
ประเภทงาน
เต็มเวลา
จำนวนรับ
1 อัตรา
เพศ
ไม่จำกัด
รายละเอียดงาน
Job Summary
We are seeking a professional and service-oriented Receptionist to join our Front Office team. The successful candidate will be responsible for delivering exceptional guest service, handling check-in and check-out procedures efficiently, and ensuring a seamless guest experience in line with five-star hospitality standards.
Key Responsibilities
1. Welcome guests with warmth, professionalism, and courtesy.
2. Handle check-in and check-out procedures efficiently and accurately.
3. Manage guest reservations, room assignments, and special requests.
4. Provide information regarding hotel facilities, services, and local attractions.
5. Respond promptly to guest inquiries, requests, and concerns.
6. Handle guest complaints professionally and escalate when necessary.
7. Coordinate with Housekeeping and other departments to ensure smooth operations.
8. Process payments and maintain accurate guest records.
9. Operate Front Office systems, including PMS.
10. Ensure compliance with hotel policies, procedures, and service standards.
We are seeking a professional and service-oriented Receptionist to join our Front Office team. The successful candidate will be responsible for delivering exceptional guest service, handling check-in and check-out procedures efficiently, and ensuring a seamless guest experience in line with five-star hospitality standards.
Key Responsibilities
1. Welcome guests with warmth, professionalism, and courtesy.
2. Handle check-in and check-out procedures efficiently and accurately.
3. Manage guest reservations, room assignments, and special requests.
4. Provide information regarding hotel facilities, services, and local attractions.
5. Respond promptly to guest inquiries, requests, and concerns.
6. Handle guest complaints professionally and escalate when necessary.
7. Coordinate with Housekeeping and other departments to ensure smooth operations.
8. Process payments and maintain accurate guest records.
9. Operate Front Office systems, including PMS.
10. Ensure compliance with hotel policies, procedures, and service standards.
คุณสมบัติผู้สมัคร
Qualifications
1. Diploma or Bachelor?s degree in Hospitality Management or related field.
2. Previous experience in Front Office or luxury hospitality preferred.
3. Good command of spoken and written English.
4. Excellent communication and interpersonal skills.
5. Strong customer service mindset and problem-solving skills.
6. Familiarity with Opera or other PMS is an advantage.
7. Well-groomed, professional appearance and positive attitude.
8. Able to work shifts, weekends, and public holidays.
Competencies
1. Guest Service Excellence
2. Communication Skills
3. Attention to Detail
4. Multitasking Ability
5. Teamwork
6. Problem Solving
1. Diploma or Bachelor?s degree in Hospitality Management or related field.
2. Previous experience in Front Office or luxury hospitality preferred.
3. Good command of spoken and written English.
4. Excellent communication and interpersonal skills.
5. Strong customer service mindset and problem-solving skills.
6. Familiarity with Opera or other PMS is an advantage.
7. Well-groomed, professional appearance and positive attitude.
8. Able to work shifts, weekends, and public holidays.
Competencies
1. Guest Service Excellence
2. Communication Skills
3. Attention to Detail
4. Multitasking Ability
5. Teamwork
6. Problem Solving
สวัสดิการ
ไม่ระบุ
Service Charge — กุมภาพันธ์ 2025
13,652.00 บาท
Service Charge — กุมภาพันธ์ 2025
13,652.00 บาท
Email
recruiting@royalcliff.com
ขนาดองค์กร
ไม่ระบุ
ที่อยู่
353 Phra Tamnuk Road, Pattaya, Chonburi 20150, Thailand
ผู้จัดการแผนกต้อนรับส่วนหน้า
฿45,000 - ฿60,000