Guest Service Supervisor

1. Male / female
2. Age. 26-35 Year old
3. Good personality
4. Good relationship.
5. Good able to work under pressure
6. Excellent English communication or Third language.
7. Have Experience about front office at least 5 years.
8. Have Experience to used Easyfo program.

1. Process guest arrivals and departures, including all necessary payments in a daily basis.
2. Overview all of the front office department.
3. Checklist of all arrival and departures
4. Handle & coordinate room assignments and pre-arrivals
5. Coordinate and order welcome fruit , amenities for VIP, honeymooners, anniversary and birthday with F&B and housekeeping department for the next day
6. Handling complains when Front Office Manager is not on duty and issue about the service.
7. Welcoming and greetings all the Guest and the VIP
8. Bookings and Reservation when reservation is not on duty
9. Supervise the front office staff in a daily basis.
10. Control staff logbook
11. Update and refer to the Front Office Manager.
12. Coordinate and organized the Front Desk task. Offer referral for services and handle requests for information: book tour, flight changing, restaurant, limousine service, tourist attraction information, postal service, etc.
13. Assist with the check-in and check-out of groups and tours
14. Update guest- s profiles
15. Perform operator tasks

1. Day Off 6 days/month
2. Public Holidays 15 days/year
3. Annual Leave (Vacation Leave) 6 days/year
4. Service Charge
5. Social Security Insurance
6. Duty Meal 2 times/day
7. Uniform
8. Training
9. Birthday Party
10. Funeral Support