Guest Service Agent (GSA)

- Good command in English
- Knowledge of Hotel PMS
- Flexibility
- Can work under pressure
- Experienced in hotel business is a plus Job Details
- Knowledge of Comanche will be advantage

Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Agents answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements. They provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner. Agents also deal with irate guests and find ways to resolve issues to the guest's satisfaction. They may also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.

- Salary
- Service charge
- Social Security
- Meal
- Uniform