Front Office Leader

- Thai Nationality
- Both Male/Female can apply.
- Attentive and can work under pressure
- Well Organized
- Excellent leadership skills and exceptional communication skills
- Previous role as Front office Supervisor / Shift Leader in a similar quality hotel.

Best Western Plus Nexen Pattaya Hotel (164 rooms) is currently Looking for the position for the RE-OPENING TEAM:

FRONT OFFICE LEADER

Responsibilities:
- Monitors cleanliness and repair of Lobby, Front Desk and Back Office areas.
- Ensures room- s revenue is accounted for by monitoring departures report and that employee are following correct credit procedures on day of departure and nightly credit check.
- Regular print-out of back up reports on a shift to shift basis.
- Works closely with Housekeeping for an efficient turnaround of rooms and room status.
- Effectively communicates and disperses all and any relevant information via shift handover, log books, guest history, traces and by attending the regular Shift Leaders meetings.
- Ensures GSA- s have balanced their work prior to their departure and assist them where needed.
- Ensures that all billing instructions are accurate and clear.
- Maintains and Balances Shift Leader float.
- Ensures there is sufficient supply of stationary and hotel keys.
- Carries out room inspections to assist in maintaining a high standard of guest room cleanliness.
- Assists with the co-ordination of the day to day operations of the Reception Desk according to Front Office Standards and Procedures.
- Effectively deals with guest problems and complaints immediately.