Guest Service Agent (GSA)

DUTIED AND RESPONSIBILITIES:
1. Handle guest and administrative message service
2. Up-sell hotel services, use guests' name, verify requests and maintain a positive "can- do" attitude and tone of voice at all times
3. Do the inventory control and issuance of keys, radios and pagers
4. Log telephone repair and emergency reports with appropriate tracking codes in computer
5. Provide callers with hotel information and maintain and update information files
6. Be familiar with, inspect, and maintain all Guest Services office equipment
7. Be able to use pagers, radios and two way communications systems
8. Prepare all Guest Services reports
9. Assist and process all in-house requests and needs from all departments
10. Perform any additional tasks to ensure that any needs that directly or indirectly affect the guests are met.