Club Floor Manager

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รายละเอียดงาน

RESPONSIBILITIES -Provide direction to floor staff under the guideline set forth by established protocols, policies and procedures -Communicate clearly and frequently with the floor staff, management and kitchen before, during and after shift to ensure optimal service to guests -Support floor staff as necessary in the performance of their jobs/responsibilities -Oversee and guide employee and guest interactions to ensure that service is provided in a manner consistent with the company vision and goals ? Be a visible presence in the room to both staff and guests, ready to step in and address issues at any moment -Responsible for ensuring high expectation of guests experience through both team leadership and face-to-face guest interaction ? Resolve any dispute regarding service, payment or other matters on an as-needed basis -Support the planning and execution of daily musical events, special events and VIP guests -Seamlessly integrate the various aspects of entertainment and service through each shift using guidelines set forth as well as other strategic and practice measures -Participate in development of financial and qualitative aspects of venue operations and each shift -Ensure quality of drinks, timeliness of delivery and cost control during service ? Maintain safety and security of the venue and the guests and employees on site -Ensure lighting, temperature, music, cleanliness and other environmental aspects of venue are appropriate for guests -Observe staff and participate in management talent reviews and employee reviews -Conduct and oversee training of new staff and continuous education -Support with the management and operations of individual departments, including service, bar, security, facilities, production and training on an as-needed basis

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QUALIFICATIONS -2+ years experience in a supervisory/management role in live events, venue and/or club operations or hospitality industry -Degree in hospitality, business management, or related experience -2+ years experience of people and team management -2+ years experience of Opera System -Ability to manage under pressure and make decisions in the moment -Proven record of operating at a high level under the direction of management team(s) -Ability to manage multiple operations and managerial projects and tasks simultaneously -Possess both solid judgement and accountability -Flexible schedule with the willingness and ability to work weekends and holidays