Reservation Team Leader

1. Manage and coordinate all aspects of the group inventory management process using HILSTAR, OnQ R&I, OnQ PMS, IDeaS and Delphi. Ensures all new, revised and canceled convention room blocks are entered accurately and timely and enters all group information in PMS.
2. Completes daily review group pick-up report to monitor cut-off dates and group availability. Conducts daily inventory controls to release rooms, extend cut-offs and adjusts availability as determined in the sales contracts, group pick-up meetings, or as determined by revenue management.
3. Communicates with sales and revenue to ensure consistency and efficiency in group inventory management. Works with meeting planners and sales and service team in providing appropriate feedback concerning groups.
4. Monitors group resumes ensuring that all information is applied properly. Reviews Delphi daily transaction log to ensure that all group bookings are entered into OnQ R&I/OnQ PMS.

This position is concerned with contributing to an effective department as measured by the Balance Scorecard in the four key areas: Customer, People, Quality, and Profit.
This position oversees the efficient operation of the in-house reservations department in the management of group inventory and the selling of guest rooms while accommodating guest needs and maximizing revenue. Leading a team dedicated to the conversion of all room sales enquiries through excellent customer service and efficient use of the reservations system. In particular this position takes responsibility for maximizing RevPAR while ensuring guests receive optimum service in accordance with the Brand Standards and policies and procedures of this hotel and Hilton Worldwide.

1.พนักงานประจำ
2.วันหยุด 2 วันต่อสัปดาห์
3.เซอร์วิสชาร์จ
4.มีอาหาร 3 มื้อ/วันทำงาน
5.วันหยุดพักผ่อนประจําปีตามระดับพนักงาน
6.วันหยุดนักขัตฤกษ์
7.ประกันสังคม
8.เครื่องแบบพนักงาน
9.ประกันกลุ่มตามระดับพนักงาน
10.กองทุนสำรองเลี้ยงชีพ

Onchira Thamrangsee (HR Coordinator)
87/3 ถนนวิทยุ แขวงลุมพินี เขตปทุมวัน กรุงเทพฯ 10330 
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