Resort Manager

รายละเอียดงาน

Key Responsibility: Operations Management: ? Oversee daily operations of all departments (Front Office, Housekeeping, F&B, Banquet, etc.). ? Ensure smooth functioning of facilities, amenities, and services to maintain a high level of guest satisfaction. ? Monitor and maintain high standards of cleanliness, safety, and guest comfort throughout the resort. ? Develop, implement, and review standard operating procedures (SOPs) to optimize efficiency and service quality. ? Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers ? Collaborate with the sales and marketing teams to promote the resort and increase occupancy and event bookings. Guest Experience: ? Ensure high service standards are consistently met, exceeding guest expectations. ? Address and resolve guest complaints in a prompt, professional manner. ? Foster a welcoming, friendly atmosphere that reflects the luxury nature of the resort. ? Monitor guest feedback, reviews, and ratings, using them to improve operations and guest services. Financial Performance: ? Support the annual budgeting process and financial forecast for the operations departments ? Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines ? Work closely with the finance department to monitor expenses, revenues, and payroll. ? Review financial reports regularly to ensure financial targets are being met or exceeded Health & Safety Compliance: ? Ensure the resort complies with all health, safety, and environmental regulations. ? Implement and monitor safety protocols, ensuring staff and guests are aware of emergency procedures. ? Conduct regular risk assessments and inspections of the property to maintain safety standards Team Leadership & Management: ? Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management ? Lead, coach, and manage department heads to ensure they perform at the highest levels. ? Conduct regular staff meetings and ensure all team members are aligned with the resort?s goals and values. ? Foster a culture of accountability, teamwork, and continuous improvement Coaching and Development: ? Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance ? Recommend or initiate any HR elated actions where needed

คุณสมบัติผู้สมัคร

? Bachelor?s degree in Hospitality Management, Business Administration, or a related field (preferred). ? Proven experience in managing luxury hotels or resorts, with a minimum of 5-7 years in a senior managerial role. ? Exceptional leadership, communication, and interpersonal skills. ? Strong financial acumen with a track record of budget management and revenue growth. ? A passion for delivering exceptional guest experiences and maintaining high standards of service. ? Ability to work under pressure and resolve issues swiftly and efficiently. ? Proficiency in hotel management software (e.g., Opera, Micros, etc.).

สวัสดิการบริษัท

• เงินค่าบริการ (Service Charge)

• วันลาพักร้อน

• วันหยุดนักขัตฤกษ์

• ชุดยูนิฟอร์ม

• หอพักพนักงานฟรี

• ประกันสังคมและประกันกลุ่ม