Guest Service Officer - Somerset Park Suanplu Bangkok

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รายละเอียดงาน

Job Title: Guest Service Officer Department: Guest Services Reports To: Guest Service Manager Location: Somerset Park Suanplu Bangkok Employment Type: Full-Time Job Summary: The Guest Service Officer is responsible for delivering exceptional service to guests throughout their stay. This includes welcoming guests, handling check-in and check-out procedures, managing guest requests, and ensuring a smooth and pleasant experience. Key Responsibilities: - Greet and welcome guests upon arrival with a warm and professional demeanor. - Perform check-in and check-out procedures efficiently using the property management system (RMS). - Handle guest requests, inquiries, and complaints promptly and professionally. - Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs. - Provide accurate information about hotel services, local attractions, and transportation. - Process payments and maintain accurate billing records. - Ensure lobby and front desk areas are clean, organized, and presentable. - Promote hotel services, facilities, and upsell room categories where appropriate. - Follow hotel policies, procedures, and brand standards at all times. - Maintain confidentiality of guest information and uphold data security standards. - Handle lost and found items in accordance with hotel policy. ** interested applicants are invited to submit your cv to thh*****@th****.com **

คุณสมบัติผู้สมัคร

Qualifications: - Holding high school diploma or higher equivalent; hospitality-related qualification preferred. - Previous experience in a front desk or customer service role in hospitality is an advantage. - Proficiency in hotel PMS (e.g., Opera, Fidelio) is a plus. - Excellent communication and interpersonal skills. - Strong problem-solving and multitasking abilities. - Professional appearance and positive attitude. - Flexibility to work in shifts, including weekends and holidays. - Fluency in English; knowledge of additional languages is a bonus. ** interested applicants are invited to submit your cv to thh*****@th****.com **

สวัสดิการ

• Base salary

• Meal Allowance

• Mobile Allowance

• Service Charge

• Provident Fund

• Group Insurance