General Manager (ผู้จัดการทั่วไป)

? Responsible for the hotel?s Profit and Loss (P&L) statement. Maximizing Gross Operating Profit (GOP) and Return on Investment (ROI) for owners.
? Collaborating with Revenue Managers to optimize pricing strategies, distribution channels, and inventory management.
? Overseeing Annual Operating Budgets and Capital Expenditure (CAPEX) planning.

? S Ensuring all departments adhere to International Standard Operating Procedures (SOPs).
? Maintaining the physical property to the highest standards, including preventative maintenance and safety protocols.
? Monitoring Guest Satisfaction Scores (GSS) and Net Promoter Scores (NPS). Taking direct action on high-level feedback.

? Identifying and nurturing future leaders within the organization (Succession Planning).
? Building a positive work environment to reduce turnover and increase employee engagement.
? Deep understanding of local labor laws and industrial relations.
Key Personal Attributes High Emotional

Intelligence (EQ): Calm under fire.
1. Ability to work with a diverse workforce and international guests.
2. Perfectionist mindset regarding service and cleanliness.
3. Strong connections with local authorities, travel agencies, and corporate clients.