Revenue, E commerce Manager

1.Revenue & E-Commerce Strategy
- Channel Management: Manage and optimize presence on all Distribution Channels (OTAs, GDS, and Direct Web) to ensure rate parity and maximize revenue.
- Website Optimization: Oversee the hotel?s official booking engine, ensuring content is updated, visually appealing, and converting at a high rate.
- Digital Marketing: Collaborate with the marketing team on SEO/SEM, meta-search (Google Hotel Ads), and social media sales strategies.
- Market Analysis: Monitor competitor pricing and market trends to provide actionable insights.
- Creating the promotion: Analyze the market and creating the promotion both B2B&OTAs

2.Reservation Operations
- Team Leadership: Lead and train the Reservations team to handle inquiries with a focus on high conversion and exceptional "Hansar-style" service.
- Yield Management: Implement daily inventory controls and pricing adjustments based on demand forecasts.
- Quality Control: Ensure all bookings (groups and individuals) are processed accurately in the PMS with correct billing instructions.
- Guest Relations: Handle complex booking inquiries, VIP reservations, and overbooking situations with professional diplomacy.

3.Reporting & Analysis
- Prepare the daily pickup report.
- Prepare weekly and monthly revenue forecasts and production reports.
- Conduct monthly pick-up analysis and segment performance reviews.