Guest Experience Manager
การศึกษา
ปริญญาตรี
ประเภทงาน
เต็มเวลา
จำนวนรับ
1 อัตรา
เพศ
ไม่จำกัด
รายละเอียดงาน
1.Ensure exceptional guest experiences throughout the entire stay in accordance with hotel standards.
2.Handle guest inquiries, concerns, and complaints promptly and professionally.
3.Coordinate with all departments to ensure seamless guest service delivery.
4.Welcome and assist VIP guests, ensuring personalized and memorable experiences.
5.Monitor guest feedback, satisfaction scores, and online reviews to identify improvement opportunities.
6.Train, coach, and support team members in delivering outstanding customer service.
2.Handle guest inquiries, concerns, and complaints promptly and professionally.
3.Coordinate with all departments to ensure seamless guest service delivery.
4.Welcome and assist VIP guests, ensuring personalized and memorable experiences.
5.Monitor guest feedback, satisfaction scores, and online reviews to identify improvement opportunities.
6.Train, coach, and support team members in delivering outstanding customer service.
คุณสมบัติผู้สมัคร
1.Bachelor?s degree in Hospitality Management, Tourism, Business Administration, or a related field.
2.Minimum 3?5 years of experience in Guest Relations, Front Office, or Customer Service within the hospitality industry.
3.Strong communication, interpersonal, and problem-solving skills.
4.Proven leadership abilities with experience managing and motivating teams.
5.Excellent command of spoken and written English; additional languages are an advantage.
6.Service-minded, professional appearance, and able to work effectively under pressure.
2.Minimum 3?5 years of experience in Guest Relations, Front Office, or Customer Service within the hospitality industry.
3.Strong communication, interpersonal, and problem-solving skills.
4.Proven leadership abilities with experience managing and motivating teams.
5.Excellent command of spoken and written English; additional languages are an advantage.
6.Service-minded, professional appearance, and able to work effectively under pressure.
สวัสดิการ
1. 2 Days off per Week
2. Associates Meal
3. Associates Gym
4. Associates Clinic
5. Uniform with Laundry
6. Provident Fund
7. Competitive Service Charge
8. Career Development Program
9. Group Insurance
10. Staff Activities
Service Charge — มกราคม 2026
24,390.00 บาท
2. Associates Meal
3. Associates Gym
4. Associates Clinic
5. Uniform with Laundry
6. Provident Fund
7. Competitive Service Charge
8. Career Development Program
9. Group Insurance
10. Staff Activities
Service Charge — มกราคม 2026
24,390.00 บาท
การเดินทาง
Email
hr.bangkok@banyantree.com
ขนาดองค์กร
ไม่ระบุ
ที่อยู่
21/100 South Sathorn Road, Tungmahamek,Sathon, Bangkok 10120 Thailand
ผู้จัดการแผนกต้อนรับส่วนหน้า
฿45,000 - ฿60,000