Duty Manager

- Manage the Front Office desk in all areas of responsibility while maintaining a positive attitude at all times.
- Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests.
- Execute guest cabin moves as needed and communicate such to Executive Housekeeper and/or Housekeeping Supervisors.
- Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift.
- Solicit and communicate guest feedback for continuous improvement.
- Own customer complaints and issues and empower oneself to seek immediate resolve.
- Ensure timely follow up on matters involving other departments and communicate back to guests.
- Demonstrate self-confidence, energy and enthusiasm at all times.
- Extend professionalism and courtesy to crew members and customers at all times.
- Attend pre-shift meetings and be current on all in-house events and citywide attractions.
- Attend Front Office meetings and actively participate and lead.
- To ensure front office and surrounding are clean and tidy for welcome experience.
- Perform tasks as assigned by the Front Office Manager and Senior Managers.
- Provide and assist guests with general services and information that enhances the YOTEL guest experience.
- Maintain current listings of area attractions, activities and transportation timetables.
- Maintain and ensure awareness of the hotel information including any outlet hours of operation and upcoming events.
- Ensure thorough knowledge of safety and emergency procedures.
- Maintain absolute cleanliness and ordinance of all areas and displays at Front Office.
- Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance.
- Ensure that all check cashing and credit policies are followed.
- Lead and cover the shift in the absence of Front Office Manager ensuring Front Office Crew is performing as per YOTEL standards.
- Lead the Front Office Crew members by example and motivate them.
- Perform other tasks assigned by the Front Office Manager or the authorized positions.