Assistant Guest Service Manager - La Clef Bangkok by The Crest Collection

การเดินทางด้วยรถไฟฟ้า

รายละเอียดงาน

1. To assist in ensuring that front office department is managed successfully as independent profit canter. 2. Provide sufficient and adequate training to staff from time to time. Must also conduct daily briefing to the staff. 3. To assist in ensuring that each place of work in front office department is managed by a Management Team (Duty Manager, Manager and Supervisor) who are totally accountable for their profitability. 4. Monitor and control inventory. plan through product lining, minimal inventories, and follow the delivery items and report guest service manager. 5. Assist guest service manager to ensure that the department operational budget is strictly adhered to. 6. To monitor all cost and recommend / institute measures to control them. 7. To prepare monthly forecasts report and report directly to guest service manager. 8. Assist guest service manager to monitor and ensure that all the front office department is managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Minimum Standards. 9. To assist in the implementation of a flexible employee base, with the right mix of full Time and Part Time employees. To allocate employees over the Division based on established business levels for that day. 10. To assign responsibilities to subordinates and to check their performance daily. 11. In absence of Senior Guest Service Manager / Guest Service Manager, represent the Guest Service Department on the hotel's Executive Committee. 12. To support staff needs in other Divisions based on the hotel priorities and anticipated business levels. 13. To be available and on duty during peak periods (frequently opening and closing the operation). 14. Assist the Senior Guest Service Manager / Guest Service Manager in supervising all Guest Services areas. 15. To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. 16. Responsible for all Guest Services area in absence of Senior Guest Service Manager / Guest Service Manager. 17. Review arrival information on a daily basis. VIPs, regular guests, ASR members, long staying guests, special request etc. Follow up with relevant department. 18. To greet guests upon arrival and to assist them whenever required (especially those who are new in Thailand). Always shows a friendly and professional relationship with guest. 19. Compile analysis of guest’s comments and feedback during their stay. 20. Attends to the administrative functions at the guest services department. 21. Follow-up calls to be made to all new arrivals and maintain a close rapport with all in house guests. 22. Prepare and handle all correspondence circulars to in-house guests. 23. To organize & maintain the resident lounge. 24. Performs any other duties as may be assigned from time to time. 25. Monitors and ensures that all guest credit outstanding is within the policy limits. 26. Maintain the Guest Service cash float for the refund of security deposits. 27. Manage monthly roster and sent to guest service manager to approve. 28. Provides on-going advice and support to associates under your supervision. 29. Provide sufficient and adequate training to staff from time to time. Must also conduct daily briefing to the staff. 30. To perform Manager on Duty (MOD) functions as assigned by the management. 31. Supported the implementation and promotion of ASR membership at the property. 32. Perform any other duties as assigned by the HOD. 33. Participate in and comply with the hotel’s EHS (Environment, Health & Safety) and Sustainability programs, including attending meetings and reporting issues to ensure timely resolution and maintain a safe and efficient working environment. 34. Possesses the knowledge and ability to accurately create bookings, including both monthly and yearly arrangements.

คุณสมบัติผู้สมัคร

1. Bachelor's in hospitality or related subjects preferred 2. At least 5 years’ Front Office experience required in supervisory position in the hospitality industry 3. Knowledge in the Front Office in the hospitality industry. 4. Excellent spoken and written English. 5. Well versed in the use of computers such as Word, Excel and PowerPoint.

สวัสดิการ

• ประกันสังคม

• วันหยุดประจำปี

• วันหยุดนักขัตฤกษ์

• ลาป่วย

• ลากิจ

• ลาคลอด/ลาเพื่อช่วยเหลือคู่สมรสซึ่งคลอดบุตร

• ประกันสุขภาพกลุ่ม

• ตรวจสุขภาพประจำปี

• กองทุนสำรองเลี้ยงชีพ

• โบนัสประจำปี

• Service Charge

• ค่ากะ

• ค่าโทรศัพท์

• เครื่องแบบพนักงาน

• Training & Development

• ห้องพักผ่อนพนักงาน