Front Office Manager

รายละเอียดงาน

Department: Front Office Reports To: Director of Rooms / Hotel Management 1. Job Purpose To manage and oversee all Front Office operations, ensuring excellent guest service, efficient staff performance, effective coordination with other departments, and compliance with hotel policies, procedures, and applicable management system standards. 2. Key Responsibilities A. Recruitment, Training & Development Develop employees' knowledge, skills, and performance through effective training and development programs. Participate in the recruitment and selection of suitable employees to ensure adequate staffing levels. Prepare and coordinate training schedules for new employees to ensure their readiness and familiarity with hotel operations. Plan and conduct orientation programs for new employees. B. Front Office Operations 5. Coordinate with the Sales and Reservations Departments regarding room reservations and special guest requirements. 6. Supervise the blocking of suites and rooms requested by Management for VIPs, repeat guests, and other special guests, ensuring that VIP lists are reviewed in advance. 7. Handle correspondence, letters, and faxes related to Front Office operations. 8. Conduct regular inspections of hotel public areas, facilities, and guest rooms to ensure cleanliness, readiness, and proper maintenance. 9. Review group arrival and accommodation details and participate in advance planning meetings with Management. 10. Welcome VIP guests and escort them to their rooms when necessary. 11. Assist the Sales and Guest Relations Departments in conducting hotel room and facility inspections for prospective guests and clients. C. Guest Relations & Complaint Handling 12. Listen to guest complaints, resolve issues promptly and appropriately, and report significant matters to Management. 13. Make operational decisions and resolve problems in accordance with Management policies and hotel procedures. D. Team Management & Departmental Administration 14. Supervise and monitor the performance of all employees under the department to ensure operational efficiency and service standards. 15. Maintain the cleanliness, orderliness, and proper condition of departmental areas, equipment, and supplies. 16. Monitor and control the requisition and use of departmental supplies and equipment. 17. Communicate Management directives, policies, announcements, and relevant information to subordinate employees. 18. Attend Management meetings and present departmental reports as required. 19. Perform other duties as assigned by the supervisor or Management. E. Interdepartmental Coordination, Security & Emergency Management 20. Coordinate and cooperate with relevant departments to ensure smooth hotel operations and high service standards. 21. Coordinate with the Security Department to protect guests, employees, and hotel property. 22. Cooperate with the Security Department in investigating unusual incidents, accidents, theft, or other security-related matters, and report findings to Management. F. Quality, Environmental & Safety Management Systems 23. Understand and comply with relevant policies, documented procedures, and work instructions relating to ISO 9001 Quality Management, ISO 14001 Environmental Management, and TIS 22300 security-related requirements, as applicable. 24. Provide suggestions, feedback, and complaints through the established quality, environmental, and security management systems. 25. Carry out other related responsibilities as assigned by Management.

คุณสมบัติผู้สมัคร

Bachelor's degree or higher in Hotel Management, Hospitality Management, Tourism, or a related field. At least 3 years of experience in the hotel industry. Experience in Front Office management will be an advantage. Good personality, a strong service-oriented mindset, and excellent interpersonal skills. Good command of English in listening, speaking, reading, and writing. Ability to prepare and respond to correspondence and communicate effectively with guests in both Thai and English. Strong initiative, creativity, leadership skills, and the ability to manage a team effectively. Proficient in computer applications, particularly Microsoft Word and Microsoft Excel. Strong problem-solving and decision-making skills, with the ability to handle guest complaints and resolve operational issues effectively.

สวัสดิการ

• ประกันสังคม

• วันหยุดนักขัตฤกษ์

• ลาป่วย

• ลากิจ

• ลาคลอด/ลาเพื่อช่วยเหลือคู่สมรสซึ่งคลอดบุตร

• ประกันอุบัติเหตุกลุ่ม

• ตรวจสุขภาพประจำปี

• Service Charge

• ที่พักพนักงาน

• อาหารพนักงาน

• เครื่องแบบพนักงาน