(Kokotel Bangkok Dheva Thonglor) Guest Service Agent พนักงานต้อนรับส่วนหน้า

การเดินทางด้วยรถไฟฟ้า

รายละเอียดงาน

- Register guests and assigns room. Accommodates special requests whenever possible. - Assists in preregistration and blocking of rooms assignment. - Uses proper telephone etiquette, mail and message handling procedures. - Always smile and offer help to guest without asking. - Always take care of guest comment/problem and pass information to Assistant Resident Master / Resident Master when they can't solve. - Able to obtain a review mentioned their name in positive way once per quarter. - Follow SOP for daily, weekly, monthly operation. - Complete FO checklist according to the shift. - Do a FO Operation (Check-in, Check-out, etc) according to the SOP. - Able to handle Hotel Documents and Cash Float correctly. - Follow FB Operation according to SOP. - Understand all of the restaurant's menus and able to explain them to the guest. - Maintain a hygienic precedure according to the standard. - Able to express brand image and value. - Posses a knowledge of the brand and able to express it to the guest. - Maintain a brand grooming according to the standard. - Posses knowledge about the other branches of the brand that currenry open. - Able to communicate efficiently both internal and with guest. - Explain to the guest about the condition, policy and the hotel products clearly and understandably both in Thai and English. - Understand guest message and convoy it correctly to the team or other departments. - Understand guest message and serve correctly. - Be a lovable person for guest and other staff. - Show a polite and helpful attitude toward guest. - Show a symphaty and sincere toward each other staff. - Be punctual and honest. - Print and close the shift on PMS/ POS.

คุณสมบัติผู้สมัคร

- Thai National Only, Male/Female with a few years of experience either in Front Office Operation or Food and Beverage Operations - Team work with high standard of work and attention to details, interpersonal communication skills and should be totally customer centric - Good interpersonal ability, friendly, caring and dedicated individual. - English communication skill with customer and team oriented. - Polite and helpful manner when dealing with guest. - Positive attitude, strong service mind and open-minded with energetics person. - Being able to work on flexible hours/shift as necessary. - Beyond guest expectation attitude. - PMS, POS

สวัสดิการ

• ประกันสังคม

• วันหยุดประจำปี

• วันหยุดนักขัตฤกษ์

• ลาป่วย

• ลากิจ

• ลาคลอด/ลาเพื่อช่วยเหลือคู่สมรสซึ่งคลอดบุตร

• ตรวจสุขภาพประจำปี

• กองทุนสำรองเลี้ยงชีพ

• โบนัสประจำปี

• Service Charge

• ค่าทิป

• ค่าล่วงเวลา (OT)

• ค่ากะ

• เบี้ยขยัน

• เครื่องแบบพนักงาน

• Training & Development

• ส่วนลดพนักงาน (F&B/Room)

• ห้องพักผ่อนพนักงาน

• หยุด 2 วันต่อสัปดาห์