Receptionist
พนักงานต้อนรับ

- To perform the role of receptionist according to prescribed operations

   procedures ensuring maximum guest satisfaction and controlling operational

   budget, while covering the telephones as operator as dictated by the standards

   of operations.

- To conduct the pre-set up duty or function

            - To perform daily operations according to Chiva Som International standards.

            - To provide service promptly, courteously and accurately.

- To collect stock and supplies

- To conduct daily stock inventories

            - To study, evaluate operation/ procedure and suggest improvements to the

              Manager

            - To ensure the cleanliness/ hygiene of the work station.

- To ensure that all equipment is well maintained and in safe condition.

- To handle guest complaints.

- To assist in providing departmental orientation for newly recruited staff.

- To assign rooms for arriving guests as per  reservations  details

- To greet and register guests in accordance with resort standards & procedures.

- To coordinate with Housekeeping for availability of clean and vacant rooms

- To ensure that all kind of messages for guests are well handled.

- To trace and follow up in the internal log book

- To report unusual incidents to the Front Office Manager for information/further

   investigation or handling.

- To update the bulletin board, To fill up document/control/report for duty.

- To report lost and found items and submit guest incident reports to the Manager

- To update the communication book on daily events if any.