Front Office Manager (Urgent !)

รายละเอียดงาน

-Oversees all guest services operations, including front desk, reservations, concierge, bell staff and transportation services to ensure quality and guest satisfaction. -Manage, trains and develop the front desk team to be professional services -To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external. -Set departmental targets and objectives, work schedules, budgets, and policies and procedures. -Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development. -Maintains a detailed knowledge about the hotel's services and hours of operations. -Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained. -Meets and greets all regular returns guests, VIP and guests of the hotel, makes them impression with our special services. -Evaluate guest satisfaction levels with a focus on continuous improvement to ensure that services meet customer specifications. -Handles all guests complaints and monitors our guest history files.

คุณสมบัติผู้สมัคร

-Bachelor or Master Degree in Business Administration, Hospitality Management, Hotel Management or a related field is required. - Previous hospitality experience at a luxury hotel at least 5 years to Management and / or supervisory Guest Services experience. -Good command in English language both of written and spoken. -Excellent guest service skills, guest-oriented and service-minded -Strong communication, service and leadership skills. -Open-minded and flexible with a can- do attitude. -Working knowledge of various computer software programs (MS Office, knowledge of OPERA is an advantage) -Be flexible at all times in order to cover the unexpected needs of the Hotel.

สวัสดิการ

• Service charge

• 2 day -off a week

• Day off-birthday and birthday gift

• Public holiday 15 days

• Annual leave 6-15 days (depending on employee level and years of service)

• 2 duty meals per day

• Provident Fund

• Group Insurance

• Social Security benefits

• Annual check up

• Uniform and laundry service

• Staff New Year party and other activities