Telephone Operator - Grande Centre Point Voyage Pattaya

รายละเอียดงาน

- Answer all internal and external calls promptly and courteously in accordance with hotel standards. - Transfer calls to the appropriate department or staff member efficiently. - Handle guest requests and inquiries, and follow up to ensure satisfaction. - Record and relay messages accurately and promptly to the relevant personnel. - Assist in wake-up call services and ensure accurate timing. - Maintain up-to-date knowledge of hotel services, promotions, and operating hours. - Operate hotel's communication equipment including telephone systems, paging, and emergency systems. - Log and report technical issues or unusual calls to supervisors. - Ensure confidentiality of guest and hotel information at all times. - Support emergency procedures, such as fire or medical situations, by contacting appropriate responders.

คุณสมบัติผู้สมัคร

- Bachelor's degree or equivalent; a degree in Hospitality or related field is an advantage. - Previous experience in a similar role or customer service is preferred. - Proficient in English; additional languages are a plus. - Strong communication and listening skills. - Pleasant voice tone, professional phone etiquette, and customer-focused attitude. - Ability to multitask and remain calm under pressure. - Familiarity with telephone systems and computer skills (PMS knowledge is a plus).

สวัสดิการ

• 5-day work week

• Training & Development program

• Vacation & Public Holiday

• Social Security

• Group Insurance (IPD)

• OPD

• Dental Allowance

• Provident Fund

• Free uniform

• Meal Allowance

• Meal coupons