Assistant Front Office Manager (ผู้ช่วยผู้จัดการแผนกต้อนรับ)

- Bachelors' Degree in Hospitality field or related fields.
- Minimum 2 to 3 years work experience as Guest Service Assistant
- Have good English communication skills
- Good customer relations skill
- Pleasant personality with good communication and interpersonal skills
- Knowledge of all hotel operations
- Leadership and management skills
- Hard worker and good team player.
- Dynamic, energetic and self-motivated professional.
- Service-oriented with good attention to details.
- Good computer knowledge and PMS Opera
- Ability to work under pressure
- Good solve the problems

- Ensure Outstanding customer care at all times.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit / floor limit policies.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Assist all departments in servicing the guests during high volume periods.
- Takes responsibility in the absence of the Duty Manager / Front office manager

-Floating service charge
-2 day -off a week
-Day off-birthday and birthday gift
-Public holiday 15 days
-Annual leave 6-15 days (depending on employee level and years of service)
-2 duty meals per day
-Group Insurance
-Social Security benefits
-Annual check up
-Uniform and laundry service
-Staff New Year party and other activities