Assistant Front Office Manager [ผู้ช่วยผู้จัดการแผนกต้อนรับ]

รายละเอียดงาน

- Ensure Outstanding customer care at all times. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Adhere to company credit limit / floor limit policies. - Allocate rooms to expected arrivals after checking the guests preferences and special requests. - Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. - Assist all departments in servicing the guests during high volume periods. - Takes responsibility in the absence of the Duty Manager / Front office manager

คุณสมบัติผู้สมัคร

-Bachelor?s degree in Hospitality Management or related fields. -Minimum 3 years? experience in Guest Service, Guest Relations, or Front Office. -Good command of English communication. -Strong customer service and guest relations skills. -Pleasant personality with good communication and interpersonal skills. -Good knowledge of hotel operations. -Strong leadership and management skills. -Good problem-solving and decision-making skills. -Proficient in Opera PMS and basic computer skills. -Service-oriented with strong attention to detail. -Ability to work under pressure and handle multiple tasks. -Dynamic, energetic, self-motivated, and a good team player.

สวัสดิการ

• Service charge

• 2 day -off a week

• Day off-birthday and birthday gift

• Public holiday 15 days

• Annual leave 6-15 days (depending on employee level and years of service)

• 2 duty meals per day

• Group Insurance

• Provident Fund

• Social Security benefits

• Annual check up

• Uniform and laundry service

• Staff New Year party and other activities