Guest Service Agent (Chinese Speaking)

รายละเอียดงาน

- Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in pre-registration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room locations, types of rooms available, and room rates. - Knows the location and types of available rooms as well as the activities and services of the property. - Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. - Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. - Process guest check-outs. - Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, - Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. - Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. - Communicate services and amenities of the hotel to guests. - Obtain proper identification for tax-exempt guests and attach the form to registration card. - Direct Bell Person to escort guest and transport their luggage to the room. - Reports any unusual occurrences or requests to the manager or assistant manager. - Knows all safety and emergency procedures, Is aware of accident prevention policies. - Maintains the cleanliness and neatness of the front desk area.

คุณสมบัติผู้สมัคร

-Male / Female. -Vocational Diploma - Bachelor's degree in a hospitality or related fields. -Able to communicate in Chinese language. -Self-motivated and service mind. -Flexible working time able to change shift. -Have good English communication skills both in written and spoken. -Pleasant personality with good communication and interpersonal skills. -Computer literacy. -Good customer relations skill. -Fresh graduate are welcome.

สวัสดิการ

• Service charge

• 2 day -off a week

• Day off-birthday and birthday gift

• Public holiday 15 days

• Annual leave 6-15 days (depending on employee level and years of service)

• 2 duty meals per day

• Group Insurance

• Provident fund

• Social Security benefits

• Annual check up

• Uniform and laundry service

• Staff New Year party and other activities