Group Reservation Agent

การเดินทางด้วยรถไฟฟ้า

รายละเอียดงาน

RESPONSIBILITIES - To handle daily e-mail, correspondence and responds to inquiries with distribute to the right persons - To retrieve and handling booking online website B2B - Communicates reservation information to front desk - Propose suitable rate and yield through correspondence according to planning tool Agent FIT - Take care FIT travel agency reservation (fax, e-mail, phone) and update into PMS - Take care Russia market online and update invoicing through their own extranet and key in - Managing allotment block and wash down - Understands the hotel's policy on guaranteed reservations and no-shows - Coordinate information with Sales, hotels and other relevant person - To be aware of all front office procedures and assist with reception duties when required - Friendly, and helpful to guests, mangers, and fellow employees Basic yield Agent Group - Processes group leisure / corporate reservations from the sales office, Revenue and other hotel departments - Knows the selling status, rates, and benefits of all packages plans - Monitors advances deposit requirements - Ensure status of group block and wash down Payment - Handling Performa invoice - Ensure configuring rates on the hotels property management system - Reconfirm and follow up payment & voucher - Co-ordinate with Sales, Finance and follow up credit and non credit agent procedure

คุณสมบัติผู้สมัคร

- 1 year experience in Front Office or Reservation Department such as Guest Service Agent or new graduate - Can communication English well both writing and speaking - Good knowledge of OPERA system, reservation system and computer literate

สวัสดิการ

• Public Holiday

• Vacation

• Group Insurance

• Social Security

• Provident Fund

• Service Charge

• Day off for Birthday

• Food Allowance 1,500 THB

• other benefit ....