Resort Manager

MAJOR AREAS OF ACCOUNTABILITY
- Constantly promotes and develops the resorts business base in terms of extra revenues and F&B
- Ensures compliance with the company mission statement&Core values
- Ensures that proper employer/ staffs relations are maintained.
- Ensure proper administrative duties are carried out to allow the resorts to function smoothly; this includes writing or translating procedures and process for staff and briefing staff in a proper manner
- Responsible for proper scheduling of staff work hours with room occupancy

HOTEL/ RESORT OPERATIONS
- Manage resorts operations with the individual department supervisors to ensure that quality and service standards are maintained throughout the resorts. Assist in developing process to improve including preparing documents and briefing of staff.
- Reviews guests rating and follows through with the individual department heads to correct problem areas
- Monitors all guests correspondence and ensure that the problem / shortcomings are quickly identified, resolved and feedback given to the guest accordingly
- Responsible for the proper system day enclose and preparation of all documents required for accounts
- Responsible for daily revenue reports and monthly revenue reports with resorts- s account
- Accountable for all daily inventory and daily stock takes. Monthly stocks takes and reports on behalf of the accountant checks
- Responsible for daily house rounds of check beach cleanliness, restaurant cleanliness and all assets are properly taken care of
- Responsible for checking the system for all future bookings and coordinating this with Bangkok Office
- Check all in coming arrival rooms prior to rooming guests(Prior to boat arrival)


OTHER AREAS OF RESPONSIBILITY
- Organizes daily morning guest service briefings
- Organizes weekly supervisors meetings
- Organizes proper walk thru of properties when owner or Bangkok Office is inspecting
- Responsible for organizing and checking for Island clean up and coordinating with all department.

Service charge
Accommodation
Meal
Social Security
Accident Insurance