Group Reservation & Call Center Agent

การเดินทางด้วยรถไฟฟ้า

รายละเอียดงาน

RESPONSIBILITIES ? To answer incoming telephone call in a professional way. ? Handle customer?s enquiries & complaints, providing help and advice which beyond customer?s need and satisfaction. ? Provides information, product and hotel services to the guest via telephone. ? Solve customers' problems or offer alternative solutions. ? To make clear and accurate communication to the other party on the other end of the line. ? Communicate courteously with customers through every communication?s channels. ? Keep accurate records of discussions or correspondence with customers during any interaction and update the information through the company?s system at all time. ? Formulate resolution and response in a timely & accurate manner and provide excellent customer service. ? Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. ? Communicate & coordinate with relevant party/department when necessary. ? To redirect and divert calls to appropriate parties, office or hotels department through the switchboard or PBX system. ? Understanding the telephone operator board or PBX switchboard operations. ? Monitors open and close telephone functionality including answering machine on HOC software. ? Knows what is action to take when an emergency calls is required. ? Train or assists with training new telephone operators in performance of job duties. ? Update calls tracking report. ? Provide feedback to improve the efficiency. ? Other ad hoc duties as assigned by Supervisor or Manager.

คุณสมบัติผู้สมัคร

- can work as night shift.

สวัสดิการ

• Social Security

• Insurance

• Provident Fund

• Vacation

• yearly Medical Check up

• Birthday leave