Front Desk Supervisor

Provide guidance and leadership as the Front Office Supervisor and ensure consistent quality of customer service is provided to all guests in accordance with Conrad standards. Promote hotel services, amenities and up-sells products to the guests

1.Assign and instruct Front Office Service Officer in details of work. Observe performance and encourage improvement. Supervise Front Office Service Officer to insure smooth and efficient operation during the assigned shift.
2.Manage front office operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Office Service Officers, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests.
3.Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work. Observes performance and encourages improvement.
4.Uses creative skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high quality guest relations.
5.Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc

1.พนักงานประจำ
2.วันหยุด 2 วันต่อสัปดาห์
3.เซอร์วิสชาร์จ
4.มีอาหาร 3 มื้อ/วันทำงาน
5.วันหยุดพักผ่อนประจําปีตามระดับพนักงาน
6.วันหยุดนักขัตฤกษ์
7.ประกันสังคม
8.เครื่องแบบพนักงาน
9.ประกันกลุ่มตามระดับพนักงาน
10.กองทุนสำรองเลี้ยงชีพ