GSA

การเดินทางด้วยรถไฟฟ้า

รายละเอียดงาน

Main responsibilities include: Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay: ? Always greet guests in a friendly and professional manner according to the standards ? Engage each guest as a unique individual and listen attentively to their requests ? Perform accurate and efficient check-ins and check-outs of guests daily ? Answer the telephone in a timely and professional manner ? Make reservations over the phone and in person during the reservation department is not available ? Effectively check reservations daily for accuracy and identify any special requests ? today?s ? Arrival and the next three days ? Liaising with housekeeping and any other concerning department to ensure information is passed on for room requests and special requests ? Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift ? Anticipate and address guest?s needs and act instantly to deliver solutions their issue in an appropriate method ? Anticipate and address guest?s needs and act instantly to deliver solutions ? Listen to guest?s comments, complaints or concerns and consult the case with supervisor to resolve their issue in an appropriate method ? Promote a clean, tidy and safe working environment ? Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary ? Comply with the Hotel Policies and Procedures ? Performs any additional tasks which are assigned by supervisor ? Uniform and personal appearance are kept clean and professional and are in accordance with the Grooming Policy ? Performs any additional tasks which are assigned by supervisorMaximise revenue by promoting hotel services and adhering to credit and inventory control processes: ? Offer guests updates to rooms and promotes hotel amenities, food and beverage outlets and services. ? Process customer credit at check-in in accordance with hotel policy. ? Identify and records special billing instruction and notifies Accounting. ? Follow hotel policy on cash banks ? at all times adheres to credit limits and procedures as set down by the Financial Controller. ? Obtain appropriate approvals and signatures. Maximise revenue by promoting hotel services and adhering to credit and inventory control processes: ? Offer guests updates to rooms and promotes hotel amenities, food and beverage outlets and services. ? Process customer credit at check-in in accordance with hotel policy. ? Identify and records special billing instruction and notifies Accounting. ? Follow hotel policy on cash banks ? at all times adheres to credit limits and procedures as set down by the Financial Controller. ? Obtain appropriate approvals and signatures. Other responsibilities include: ? Actively work on building connection with guests and encourage them to share positive comments online, such as TripAdvisor, Facebook and Google ? Make sure to standby in the lobby area to promptly service guests and facilitate their needs ? Have deep knowledge about hotel?s facilities and outlets as well as the opening hours of each one ? Escort guests to their accommodation and inform them of hotel information as well as current promotions in a professionally manner ? Maintain hotel and guest security and confidentiality at all times and reports any relevant information to a supervisor or manager

คุณสมบัติผู้สมัคร

? Strong computer systems skills ? Excellent communication skills ? Able to collaborate effectively with other hotel employees and managers ? Ability to work a flexible schedule

สวัสดิการ

• ? Service Charge

• ? Day Off 8 Days / Month

• ? Meal Allowance 2 / Meals

• ? Public Holiday 15 Days

• ? Uniforms

• ? Social Security Office

• ? Night Allowance

• ? Vacations

• ? Bonus