[Kokotel Pattaya North Beach] Assistant Resident Master [Guest Service Supervisor]

รายละเอียดงาน

- Manage and make a decision at the site in the absence of Resident Master. - Can do some aspect or part of Resident Master's works. - Ensure all daily checklists are completed. - Support Resident Master to verify check list/create & add some when necessary. - Monitor the checklist completion throughout the shift. - Ensure all reviews are addressed and make an initiative from them. - All reviews must be responsed. - All issues are addressed in response following the standard of review responsed. - All complaints must be investigated and discussed about the solution with Super RM (or on behalf of Resident Master). - To ensure and oversee that the Guest Service Agent shift procedures/duties are completed on time and are procedurally correct. - Inspection score(service) is not lower than 80%. - Behavior score is not lower than 80%. - SOP score is not lower than 80%. - Daily raise PR (for non-masket list items). Ensure the kitchen task follow a daily checking of stock quality and quantity. - Support Guest Service Agent and team to prepare and cooking, verify stock count. - Be a supporter to the team on behalf of Resident Master. - Able to be assigned to all Resident Master tasks in absent of Resident Master. - Keep communication with Parent Resident Master closed during the absent of Resident Master. - Able to make a decision on behalf of Resident Master with Parent Resident Master support in some cases. - Be a role model to the staff and the shadow of Resident Master. - Always show professionalism toward guests and staffs. - Encourage and create supportive atmosphere in the team. - Make sure all administrative work is completed - Complete revenue report on behalf of Resident Master when needed. - PR, goods delivery is done on time with support of Parent Resident Master. -Any related to HR must be done correctly. - Daily verify all invoice document. - Receiving product and verify. - Support property for Cleaning of the public space.

คุณสมบัติผู้สมัคร

- Thai National Only, Male/Female with a few years of experiences in Hotel/Tourism/ Hospitality industries. - Young talented with Guest Service background is a plus. - Skillful in project planning/ tasks and able to prioritize projects/ tasks. - Have good supervisory skills to lead and motivate a team of full-time and part time employees. - Good interpersonal ability, friendly, caring and dedicated individual. - Excellent English communication skill. - Customer and team oriented. - Polite and helpful manner when dealing with guest. - Proficient in general computer knowledge, result oriented, self-manage and decisive. - Positive attitude, strong service mind and open-minded with energetics person. - Being able to work on flexible hours/shift as necessary. - Team work with high standard of work and attention to details, interpersonal communication skills and should be totally customer centric - Be able to assign task with clear message - Listening to others and awareness to raise issue to Resident Master, and also being able to decide on behalf of Resident Master - Beyond guest expectation attitude - PMS / POS / Purchas plus / My HR / Rep up

สวัสดิการ

• 2 Days Off / week

• Incentive

• Meal allowance

• Service Charge

• Social Security

• Medical Allowance

• Provident Fund

• Public Holiday/Annual Leave

• Uniform / Laundry