[At Rice Resort] Resident Master (ผู้จัดการโรงแรม)

รายละเอียดงาน

DUTIES & RESPONSIBILITIES: 1) Make Guest Happy ("Wow" Producer) - Leading and guiding all staff to let them make guests happy and have "Wow" during the stay - Conducting guest service operation properly based on SOP together with the team 2) Conduct "Perfect Operation" (Operator) - Conducting kitchen, housekeeping, engineering, accounting and amin operation - Conducting kitchen operation properly based on SOP together with the team - Conducting housekeeping and engineering operation properly based on SOP together with the team - Conducting accounting and admin operation properly based on SOP together with the team 3) Train & Engage Staff (Boss) - Conducting a training and evaluation regularly to ensure that all team members are performing their jobs effectively - Properly training staff based on SOP - Being a role model of property staff to realize company Values 4) Conduct Initiatives (Kaizen Generator) - Planning and conducting Kaizen initiatives with a good understanding of budget concepts (revenues, costs etc.) - Coming up with Kaizen initiative for guest satisfaction increase and implement them - Coming up with Kaizen initiative for cost saving and implement them - Coming up with Kaizen initiative for F&B revenue increase (of in-house guests) and implement them 5) Solve emergency issues (Problem solver) - Solving problems of emergency challenges and complains - Solving problems effectively in timely manner - Effectively seeking a help from PRM on solving a problem

คุณสมบัติผู้สมัคร

- Leadership: Skill to lead team members to train and encourage - Cost/Budget control: Skill to properly manage important cost items of a property

สวัสดิการ

• 2 Days Off / week

• Meal Allowance / Canteen

• Telephone Allowance

• Service Charge

• RM Allowance (After Probation)

• Social Security

• Provident Fund

• Medical Allowance

• Public Holiday/Annual Leave

• Uniform / Laundry