Guest Service Executive - Grande Centre Point Ratchadamri

- Greet all guests with warmth and professionalism, ensuring a five-star welcome and farewell.
- Handle check-in and check-out procedures efficiently and accurately using the property management system (PMS).
- Anticipate guest needs and handle all inquiries, requests, or concerns with discretion, urgency, and grace.
- Provide concierge services including restaurant reservations, transportation arrangements, tour bookings, and special event coordination.
- Maintain up-to-date knowledge of hotel amenities, services, promotions, and local attractions.
- Liaise with housekeeping, bell staff, and other departments to ensure guest expectations are met and exceeded.
- Handle guest complaints or feedback with a solutions-oriented mindset and escalate issues appropriately.
- Process payments and manage cash, credit card, and billing procedures securely and correctly.
- Ensure the lobby and front desk areas are clean, orderly, and representative of the luxury experience.
- Uphold brand standards and contribute to a positive, collaborative team culture.