(The Kite Hotel Bangsaen) Guest Service Agent

รายละเอียดงาน

- Register guests and assigns room. Accommodates special requests whenever possible. - Assists in preregistration and blocking of rooms assignment. - Uses proper telephone etiquette, mail and message handling procedures. - Always smile and offer help to guest without asking. - Always take care of guest comment/problem and pass information to Assistant Resident Master / Resident Master when they can't solve. - Able to obtain a review mentioned their name in positive way once per quarter. - Follow SOP for daily, weekly, monthly operation. - Complete FO checklist according to the shift. - Do a FO Operation (Check-in, Check-out, etc) according to the SOP. - Able to handle Hotel Documents and Cash Float correctly. - Follow FB Operation according to SOP. - Understand all of the restaurant's menus and able to explain them to the guest. - Able to receive an order and doing a beverage menu and serving according to the standard. - Maintain a hygienic precedure according to the standard. - Daily check kitchen stock and coordinate with team for preparation and requisition. - Prepare and cooking following kitchen type A standard. - Able to express brand image and value. - Posses a knowledge of the brand and able to express it to the guest. - Maintain a brand grooming according to the standard. - Posses knowledge about the other branches of the brand that currenry open. - Able to communicate efficiently both internal and with guest. - Explain to the guest about the condition, policy and the hotel products clearly and understandably both in Thai and English. - Understand guest message and convoy it correctly to the team or other departments. - Understand guest message and serve correctly. - Be a lovable person for guest and other staff. - Show a polite and helpful attitude toward guest. - Show a symphaty and sincere toward each other staff. - Be punctual and honest. - Print and close the shift on PMS/ POS. - Support property for Cleaning of the public space. - (Kitchen area) Dishwashing (with dishwasher).

คุณสมบัติผู้สมัคร

- Thai National Only, Male/Female with a few years of experience either in Front Office Operation or Food and Beverage Operations - Team work with high standard of work and attention to details, interpersonal communication skills and should be totally customer centric - Good interpersonal ability, friendly, caring and dedicated individual. - English communication skill with customer and team oriented. - Polite and helpful manner when dealing with guest. - Positive attitude, strong service mind and open-minded with energetics person. - Being able to work on flexible hours/shift as necessary. - Beyond guest expectation attitude. - PMS, POS

สวัสดิการ

• 2 Days Off / week

• Incentive

• Meal allowance

• Service Charge

• Social Security

• Public Holiday/Annual Leave

• Uniform / Laundry