Assistant Operation Manager (Newly Opened Hotel - Adelphi Isaraphap)

- Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year.
- Monitors forecasts and personally takes control of the booking situation during ?Closed? and ?On Request? periods.
- Reviews all allotments regularly.
- Approves rebates above an amount as specified by the hotel?s policies & procedures.
- Plans and implements replacement of FF&E and OE in accordance with needs and available budget.
- Ensures that all rooms are presentable and in accordance with brand standards. Conducts random room checks and personally inspects all VIP 3 level rooms and above prior to arrival.
- Works together with the Sales & Marketing department in maximizing the hotel?s room yield.
- Implements a room / floors closing program for preventive maintenance.
- Ensures all Rooms departments operate in accordance with established standards.
- Ensures the hotel has an up-to-date emergency plan and coordinates all training, test and evaluation activities with the Manager of Engineering, Front Office Manager and Security.
- Follows up on all customers? feedback i.e. service recovery actions, improvement action plans.