General Manager (ผู้จัดการทั่วไป) - (Best Western Jomtien Pattaya)

BWH Hotels in Asia is looking for General Manager (Best Western in Jomtien, Pattaya)

***Pre-opening experience required; candidates must possess experience in both Sales and Operations and be capable of overseeing both areas.***


Responsibilities:

Develop and implement strategic plans to enhance hotel performance and achieve business objectives.

Oversee day-to-day hotel operations, including front desk, housekeeping, food and beverage, and maintenance.

Develop and manage the hotel budget, monitoring revenue, expenses, and profitability.

Develop and implement sales and marketing strategies to maximize revenue and occupancy.

Implement cost-effective measures without compromising service quality.

Foster a culture of outstanding customer service, anticipating and exceeding guest expectations.

Address and resolve guest concerns in a timely and professional manner.

Build and maintain relationships with hotel owners.

Foster a culture of continuous learning, providing resources and opportunities for team's professional growth.

Ensure adherence to quality standards and brand guidelines.

Ensure compliance with health, security, and safety standards.

Maintain knowledge of local competition and general industry trends.

Qualifications:

Minimum 3-5 years of experience as a hotel General Manager

Proven track record of success in driving revenue growth, improving guest satisfaction, and managing teams effectively

Strong financial acumen and budget management experience

Experience in developing and implementing marketing and sales strategies

A strong understanding of hotel operations, including food and beverage.

Charismatic, approachable and sociable personality

Exceptional customer service orientation

Excellent communication, interpersonal, and leadership skills

Proficient in hotel management software and technology

Knowledge of local regulations and industry trends