Room Attendant (พนักงานทำความสะอาดห้องพัก)

Qualifications
Education

-Minimum: High school diploma or equivalent (preferred).

Experience

-Prior experience in housekeeping, preferably in luxury hotels or resorts.

-Strong understanding of 5-star room presentation and service expectations.

Skills & Competencies

-Excellent attention to detail and thoroughness.

-Ability to work efficiently with minimal supervision.

-Time management and organizational skills.

-Professional appearance and positive attitude.

-Good communication skills (local language; English proficiency preferred).

-Physical stamina: lifting, bending, walking, and standing for long periods.

Personal Attributes

-Courteous and guest-oriented.

-Reliable, punctual, and team-focused.

Discreet and respectful of guest property and privacy.

Guest Room Cleaning & Maintenance

-Clean and service guest rooms daily to 5-star standards (dusting, vacuuming, polishing, sanitizing).

-Change bed linens and make beds neatly and consistently.

-Replace used towels and amenities; restock bathroom and in-room supplies (coffee/tea, water, toiletries).

-Empty trash and dispose of waste properly.

-Inspect rooms for maintenance issues and report defects (light bulbs, plumbing, HVAC, furniture).

-Ensure room presentation meets brand standards before guest arrival and after checkout.

Guest Interaction

-Greet guests courteously when entering rooms; respond to guest requests promptly.

-Maintain confidentiality and respect guest privacy at all times.

Safety & Compliance

-Adhere to all hotel health, safety, and security policies.

-Use cleaning chemicals and equipment safely, according to manufacturer guidelines.

-Follow infection control and hygiene protocols.

Team Coordination

-Communicate effectively with supervisors and other hotel departments (Front Desk, Engineering, Laundry).

-Assist with inventory control of linens, cleaning supplies, and amenities.

-Help maintain housekeeping carts and equipment in good condition.

as per policy