Onsen Attendant สาขา Panpuri Wellness

ROLES & RESPONSIBILITIES

Guest Experience and Service Excellence
- Greeting & Guidance: Warmly welcome and greet all Onsen customers upon arrival. Conduct a comprehensive orientation for first-time visitors regarding Onsen etiquette, health advisories, and the facility layout.
- Safety Briefing: Clearly communicate and ensure guest adherence to all Onsen rules and safety policies, including monitoring for intoxication, managing time in hot pools, and ensuring the correct use of facilities.
- Proactive Assistance: Anticipate guest needs, address inquiries promptly, and resolve minor service issues immediately to prevent escalation.
- Issue Resolution: Proactively identify guests' needs and respond quickly and professionally to all F&B and Lobby related concerns, acting as the primary resolution point before escalation to the Assistant Manager.
Facility Hygiene and Operational Readiness
- Amenity Management: Ensure all customer amenities (towels, robes, lockers, toiletries, personal care products) are neatly stocked, organized, and readily available for immediate use at all times.
- Immaculate Cleanliness: Perform rigorous and frequent cleaning and sanitation duties within the Onsen area, shower facilities, locker rooms, and rest areas, maintaining the highest standards of hygiene and visual presentation.
- Water Quality: Assist the Senior Attendant with regular monitoring and recording of water temperature, chemical levels, and overall water quality to ensure guest safety and operational compliance.
Team Collaboration & Onsen Operations (Core Focus)
-Team Collaboration: Act as a dedicated team player within the Wellness onsen staff, contributing to and supporting the coordinating daily tasks, break schedules, workflow, and the overall work schedule to ensure smooth, efficient, and highly personalized service delivery