Restaurant Reservation Manager

- Oversee all booking channels (Phone, Email, Online Platforms) and optimize the seating plan to maximize revenue and table turnover.
- Manage daily dining reservations across all hotel restaurants, ensuring accuracy, efficiency, and guest satisfaction.
- Maintain reservation systems and ensure data integrity.
- Maintain and update the guest database, recognizing VIPs and regular patrons, and managing special requests (e.g., dietary restrictions, celebrations).
- Monitor table allocations, guest flow, and special requests to optimize occupancy and revenue.
- Work closely with F&B Manager leadership on promotions, events, and VIP bookings.
- Professionally resolve any booking conflicts or guest complaints related to reservations or seating.
- Foster relationships with repeat guests, VIPs, and concierge teams to build loyalty and personalized service
- Analyze booking trends, "no-show" rates, and occupancy reports to provide feedback to the Management and Marketing teams.
- Supervise, train, and schedule the reservations and host/hostess team to ensure impeccable service standards.
- Ensure compliance with hotel policies, brand standards, and guest service protocols.