ผู้ช่วยผู้จัดการแผนกต้อนรับ (Assistant Front Office Manager)

Departmental Administration ? Assist in preparing and updating the Front Office Operations Manual, conduct regular meetings, and ensure effective communication.

Guest Service Excellence ? Supervise associates to deliver the brand promise, greet VIP/long-stay guests, and ensure guest recognition programs are implemented.

Complaint Handling ? Address guest and internal customer inquiries courteously, ensuring issues are resolved satisfactorily.

Financial Support ? Assist in maximizing productivity, managing payroll/utilities costs, and ensuring compliance with money-handling policies.

Operational Oversight ? Manage room key control, coordinate with Housekeeping, monitor maintenance requests, and ensure clean data entry.

Personnel Development ? Support training, coaching, and mentoring of associates, prepare weekly schedules, encourage creativity and innovation.

Cross-Department Collaboration ? Work closely with other departments to ensure seamless guest service and overall hotel success.

Professional Standards ? Maintain grooming standards, represent the hotel positively, and adhere to fire, hygiene, health, and safety regulations.