Commercial Executive - Nivata Koh Samui Tapestry Collection by Hilton

รายละเอียดงาน

JOB DESCRIPTION – COMMERCIAL EXECUTIVE Sales Coordination & Marketing Support Hotel: Nivata Koh Samui – Tapestry Collection by Hilton Management Company: PCL Hospitality Co., Ltd. Department: Sales & Marketing / Commercial Position: Commercial Executive Work Location: Nivata Koh Samui Reports to: General Manager Functional Supervision: Sales Manager (Bangkok-based) and PCL Cluster Marketing Team The person in this position will be responsible for providing property-based commercial coordination, sales administration, marketing content support, and cross-departmental communication for Nivata Koh Samui – Tapestry Collection by Hilton. The position shall undertake the following responsibilities, which should be acknowledged and countersigned by both parties. This Job Description may be revised from time to time due to business requirements, organizational development, and operational changes. GENERAL MISSION The Commercial Executive is responsible for supporting the hotel's commercial activities by serving as the primary on-property coordination point between the Bangkok-based Sales Manager, PCL Corporate Commercial and Cluster Marketing Teams, and all hotel departments. The position plays an important role in ensuring that sales inquiries, client requirements, site inspections, group arrangements, commercial promotions, and other sales-related activities are properly coordinated and executed at property level. In addition, the Commercial Executive supports the hotel's marketing and digital communication activities by capturing photographs, short-form videos, and other relevant content from daily hotel operations, guest experiences, facilities, Food & Beverage offerings, and special events. Working closely with the PCL Cluster Marketing Team, the position assists with content preparation, coordination of promotional activities, and implementation of approved marketing initiatives to strengthen the hotel's brand visibility and commercial performance. The Commercial Executive is expected to be proactive, creative, organized, service-oriented, and capable of working independently at property level while maintaining effective communication with the Sales Manager, Cluster Marketing Team, and General Manager. The position is primarily responsible for coordination and execution, while overall sales strategy, revenue management, marketing strategy, campaign planning, and commercial decision-making remain under the responsibility of the Sales Manager and PCL Corporate Commercial Team. RESPONSIBILITIES AND MEANS 1. Property Sales Coordination Act as the primary on-property contact for the Bangkok-based Sales Manager. Coordinate daily sales-related matters between the Sales Manager and hotel departments. Support the Sales Manager in following up on client inquiries, proposals, quotations, and confirmed business. Collect and provide hotel information required for sales presentations and client proposals. Coordinate client requirements with Front Office, Reservations, Food & Beverage, Housekeeping, Engineering, Finance, and other relevant departments. Follow up on sales-related action items and ensure timely completion. Maintain effective communication with the Sales Manager regarding hotel operations, facilities, availability of services, and other information relevant to sales activities. Support sales administration and other commercial assignments as directed. 2. Sales Inquiries & Client Communication Receive and coordinate sales inquiries from prospective clients, travel agents, tour operators, corporate accounts, and other business partners. Acknowledge inquiries promptly and forward them to the Sales Manager or responsible commercial team when necessary. Prepare draft quotations, proposals, presentations, and other sales documents using approved templates and commercial information. Follow up on outstanding inquiries and pending client requirements as instructed by the Sales Manager. Maintain professional communication with clients and business partners. Ensure that negotiated rates, commercial offers, and contractual commitments are approved by authorized personnel before being communicated or confirmed. Maintain accurate records of inquiries, proposals, and sales-related correspondence. 3. Site Inspections & Familiarization Trips Coordinate hotel site inspections for prospective clients, travel agents, tour operators, event organizers, and other business partners. Prepare site inspection arrangements in coordination with relevant hotel departments. Ensure guest rooms, public areas, Food & Beverage outlets, and other facilities are ready for presentation. Welcome visiting clients and provide hotel information within the scope of assigned responsibilities. Coordinate familiarization trips, media visits, and business partner visits as approved. Collect feedback and provide follow-up information to the Sales Manager. Maintain records of site inspections, client visits, and related follow-up actions. 4. Group, Event & Special Arrangement Coordination Support coordination of confirmed group bookings, special events, promotional activities, and other sales-related arrangements. Communicate confirmed client requirements to the relevant operational departments. Assist in preparing group information, function details, rooming lists, and other supporting documents where applicable. Follow up on special arrangements, guest requirements, and operational preparations. Coordinate with the Sales Manager and hotel departments when changes or additional requirements arise. Support the smooth handover of confirmed business from Sales to Operations. Report operational limitations or concerns to the Sales Manager and General Manager promptly. 5. Marketing Content Creation & Collection Capture photographs and short-form videos of hotel facilities, guest experiences, Food & Beverage offerings, activities, events, and other relevant subjects. Develop basic visual content suitable for social media, digital marketing, promotional materials, and internal communication. Identify interesting hotel activities, experiences, and stories that may be suitable for marketing purposes. Coordinate with hotel departments to arrange appropriate content opportunities. Ensure guest privacy, consent requirements, and hotel operational considerations are respected during photography and video recording. Maintain organized folders of photographs, videos, and other marketing assets. Submit content to the PCL Cluster Marketing Team according to agreed schedules and requirements. Ensure content accurately represents the hotel and is consistent with applicable Hilton and PCL brand guidelines. 6. Social Media & Digital Marketing Support Work closely with PCL Cluster Marketing on the execution of approved social media and digital marketing activities. Provide property information, photographs, videos, promotional details, and operational updates required for marketing campaigns. Assist in preparing draft captions, short-form video concepts, and basic marketing content for review. Support approved content activities for platforms such as Facebook, Instagram, TikTok, and other applicable digital channels. Coordinate content related to hotel experiences, restaurant promotions, special packages, seasonal activities, and local attractions. Ensure information regarding hotel facilities, operating hours, packages, and promotions is accurate before submission. Support the Cluster Marketing Team with content scheduling and publication coordination as assigned. Report incorrect or outdated hotel information appearing on digital channels. Final approval of marketing content, brand messaging, campaign strategy, and publication remains with the authorized PCL Commercial/Marketing Team and applicable Hilton approval processes. 7. Food & Beverage Marketing Coordination Work closely with the Food & Beverage team to identify promotional opportunities. Capture photographs and videos of restaurant offerings, signature dishes, beverages, special menus, and dining experiences. Coordinate information on seasonal menus, special promotions, events, and dining packages. Provide updated Food & Beverage promotional information to the Cluster Marketing Team. Support preparation of promotional materials and digital content. Assist in coordinating approved Food & Beverage campaigns at property level. Ensure published promotional information reflects actual operating arrangements, pricing, and availability. 8. Hotel Brand & Content Standards Develop an understanding of the positioning and identity of Nivata Koh Samui as a Tapestry Collection by Hilton property. Ensure all marketing materials and communications follow applicable Hilton and PCL brand requirements. Use approved hotel logos, images, descriptions, and promotional templates. Coordinate with the Cluster Marketing Team before using new creative materials or external promotional content. Ensure photographs and videos present the hotel professionally and accurately. Avoid publishing or distributing unapproved commercial offers, rates, or promotional claims. Support the consistent presentation of the hotel's brand identity across applicable communication channels. 9. Marketing Campaign & Promotion Coordination Support the implementation of marketing campaigns developed by PCL Cluster Marketing. Coordinate with hotel departments to ensure promotional packages and campaign requirements can be delivered operationally. Collect information and supporting materials required for campaign preparation. Follow up on campaign implementation at property level. Assist with promotional setup, photography arrangements, and event coordination. Communicate campaign-related operational issues to the responsible teams. Provide feedback from hotel operations to improve future marketing activities. 10. Sales & Marketing Administration Maintain organized sales and marketing records, correspondence, proposals, client information, and content files. Update sales activity trackers and inquiry records as assigned. Prepare weekly commercial coordination updates for the Sales Manager. Maintain records of site inspections, client visits, group arrangements, and marketing activities. Coordinate the collection of information required for sales reports and marketing performance reviews. Support preparation of presentations, meeting materials, and commercial documents. Ensure all commercial information is handled confidentially and in accordance with company requirements. 11. Cross-Departmental Coordination Maintain effective communication with all hotel departments regarding sales and marketing requirements. Coordinate commercial activities without disrupting normal hotel operations. Work closely with Front Office and Reservations regarding client inquiries, site inspections, and group arrangements. Coordinate with Housekeeping and Engineering regarding room readiness and facility presentation. Work with Food & Beverage regarding promotional activities and content opportunities. Coordinate with Finance on approved commercial documentation, deposits, and payment-related information where required. Escalate unresolved operational issues to the General Manager and relevant commercial supervisor. 12. Commercial Reporting & Follow-Up Prepare regular updates on sales inquiries, client visits, site inspections, and outstanding coordination matters. Maintain a weekly marketing content activity tracker. Report completed and pending content assignments to the Cluster Marketing Team. Provide information on hotel events, promotional opportunities, and operational developments. Follow up on assigned commercial action plans and deadlines. Identify delays, communication gaps, or incomplete arrangements and escalate them appropriately. Support the Sales Manager and Cluster Marketing Team with other reasonable reporting requirements.

สวัสดิการ

• ประกันสังคม

• วันหยุดประจำปี

• วันหยุดนักขัตฤกษ์

• ลาป่วย

• ลากิจ

• ลาคลอด/ลาเพื่อช่วยเหลือคู่สมรสซึ่งคลอดบุตร

• ประกันสุขภาพกลุ่ม

• ประกันอุบัติเหตุกลุ่ม

• ประกันชีวิตกลุ่ม

• ตรวจสุขภาพประจำปี

• โบนัสประจำปี

• Service Charge

• อาหารพนักงาน

• เครื่องแบบพนักงาน

• Training & Development