Guest Operations Manager

การเดินทางด้วยรถไฟฟ้า

รายละเอียดงาน

Key Responsibilities Operations & Service Optimization - Oversee daily guest service, housekeeping, maintenance operations for 300+ apartments across Bangkok, Phuket and Pattaya to ensure seamless check-ins, issue resolution, and high-quality service. - Oversee and continuously enhance end-to-end guest service operations, ensuring a seamless check-in experience, efficient issue resolution, and high satisfaction levels. - Establish data-driven operational benchmarks and KPIs to measure and improve efficiency, service quality, and team performance. - Ensure guest cases are solved timely and positively for guests Resolve challenging property operations cases to maximize guest satisfaction and minimize revenue loss. People Leadership & Cross-Department Collaboration - Build, mentor, and lead a high-performing guest operations team including service agents, planner, admin, maintenance and housekeeping team, fostering a culture of accountability and excellence. - Establish and execute training programs to enhance team capabilities and service standards. - Manage vendor relationships to fulfill agreed KPIs Technology, Innovation & Automation - Identify, implement, and scale automation tools, AI-driven solutions, and technology-driven processes to streamline workflows. - Drive a culture of continuous improvement by leveraging technology and data analytics to optimize guest operations delivery.

คุณสมบัติผู้สมัคร

- 5+ years of experience in operations, hospitality, or property management. - Proven leadership in scaling teams and optimizing service operations. - Strong people and process management track-record - Strong analytical, problem-solving, and communication skills. - Fluent in English and Thai (additional languages are a plus). - Background in technology-driven hospitality or startup environments. - Familiarity with CRM, AI-driven tools, and automation platforms.

สวัสดิการ

• ประกันสังคม

• วันหยุดประจำปี

• วันหยุดนักขัตฤกษ์

• ลาป่วย

• ลากิจ

• ลาคลอด/ลาเพื่อช่วยเหลือคู่สมรสซึ่งคลอดบุตร

• ประกันสุขภาพกลุ่ม

• ประกันอุบัติเหตุกลุ่ม

• ประกันชีวิตกลุ่ม

• โบนัสประจำปี

• ค่าเดินทาง