House Services Manager (ผู้จัดการแผนกแม่บ้าน)

- Female, Thai nationality
- Diploma / Bachelor- s degree in any fields
- At least 5 years- experience to manage a team of house service maid through motivation, training, coaching and development.
- Able to create SOP for housing service system.
- Knowledge of local and company hygiene, health and safety regulations
- Should be able to work on their own initiative and have the ability to lead and direct team
- Good command in English language both of written and spoken
- Computer proficient; MS Office, MS Outlook, email

Position Mission the purpose of the job ;
- Manage and coordinates overall activities of house services operation to achieve maximum efficiency and productivity as required by the hotel to achieves the high customer- s satisfaction with high standards of cleanliness and services in the guest rooms.
- Directly manage the Housekeeping department and also ensures strict compliance with hotels policies and processes.
- Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

Job Description ;

- Creating & updating Policies, SOP- s (Standard Operation Procedure), in order to have smooth operations within the department.
- Training new staff to ensure all staff in departments comply with Hotel Policy regarding uniform, personal hygiene and SOP.
- Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
- To assign duties and daily supervision of the house service staff, including the day, event and post-event crews.
- Monitor staff performance to ensure that guests are happy and that the hotel is well run.
- Regularly Inspect guest rooms, public areas, recreational area for cleanliness, appearance and also to make sure these areas are kept as per the hotels standard.
- Ensuring that accommodation is clean, well maintained and attractively presented.
- Ensure all Maintenance work in Bedrooms, Laundry and Public Areas are rectified prior to releasing rooms back to front desk.
- Responsible to ensure that all stock / linen levels and usage are effectively and cost efficiently controlled and re-order and maintain housekeeping supplies and inventory.
- Responsible for being aware of the budget and working to control costs with the Team.

- Floating service charge
- 2 day -off a week
- Day off-birthday and birthday gift
- Public holiday 15 days
- Annual leave 6-15 days (depending on employee level and years of service)
- 2 duty meals per day
- Group Insurance
- Social Security benefits
- Annual check up
- Uniform and laundry service
- Staff New Year party and other activities