Group Learning & Development Manager

- Bachelor degree in any field.
- At least 5 years related working experience in mid management or management Level.
- Train The Trainer Certification
- Hotel Talent Management System
- Computer MS Office
- Good in English
- Good interpersonal skills
- Good people skill

GENERAL MISSION

Responsible for planning, coordinating and conducting training needs and training programs in order to enhance the quality of services of employees as well as to improve the performance efficiency of staff.



RESPONSIBILITIES


- Analyzes training needs in the company and prioritizes such needs for Executive review.
- Review training policies, procedures and practices and recommends improvement to management.
- Assists department heads in the selection and training of department trainers.
- Develops annual training plans and prepares reports to management
- Develops hotel training budget
- Develops training manuals and courses
- Maintains employee, supervisory and management record of training.
- Conducts an orientation to new employees
- Conducts first-line supervisory training in basic management skills.
- Conducts service standard & service attitude, guest courtesy training.
- Oversees on the job training of new employees.
- Oversees retraining of employees.
- Monitors present and future trends, practices and systems in the training field and makes recommendations relating thereto.
- Counsels employees as needed in areas such as career planning, training and development, employee relations etc.
- Implements and monitors an effective employee relations and motivation programs in the hotel.
- Develops and implements programs to ensure employee security and safety.
- Disseminates information affecting employer-employee relation.
- Coordinates and executes employees- social, athletic and recreational activities.
- Interacts with individuals outside the hotel including, but not limited to training association members, training, and personnel staff from competitor hotels and other members of the local community.
- Coordinates functions and activities with other department heads and department trainers.
- Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
- Performs other related duties and special projects as assigned by Director of Talent & Culture

- Public Holiday
- Vacation
- Group Insurance
- Social Security
- Provident Fund
- Service Charge
- Day off for Birthday
- Food Allowance
- other benefit