Guest Services Supervisor

- Diploma or equivalent professional hotel training is required
- Excellent communication skills in both written & spoken English, other languages would be an advantage
- Two or three years- experience which is related to the position.
- Strong communication, service and leadership skill
- Positive attitudes toward the job, management and company.
- Flexible, high commitment and hard working.

- To supervise Guest Service Agent and Bellman.
- Oversee day-to-day operation to maintain the hotel standard and also maximize guest satisfaction.
- To assist Front Office Manager to develop subordinate- s skill and team members and drive them to achieve goals and success in their career path.
- To manage and handle guest- s expectation and guest- s satisfaction.
- To drive Walk-in, Upselling revenues and other incomes to achieve target performance.

- Floating service charge
- 2 day -off a week
- Day off-birthday and birthday gift
- Public holiday 15 days
- Annual leave 6-15 days (depending on employee level and years of service)
- 2 duty meals per day
- Group Insurance
- Social Security benefits
- Annual check up
- Uniform and laundry service
- Staff New Year party and other activities