(Kokotel Chiang Rai Airport Suites) Super Resident Master

JOB HIGHLIGHTS:

Leader at the property with 5 key roles:
- Make Guest Happy ("Wow" Producer)
- Conduct "Perfect Operation" (Operator)
- Train&Engage Staff (Boss)
- Conduct Initiatives (Kaizen Generator)
- Solve emergency issues (Problem solver)

The job scope is in all aspects of property operation:
- Guest service
- Kitchen operation
- Housekeeping operation
- Engineering operation
- Accounting and admin operation


DUTIES & RESPONSIBILITIES:
1) Make Guest Happy ("Wow" Producer)
- Leading and guiding all staff to let them make guests happy and have "Wow" during the stay
- Conducting guest service operation properly based on SOP together with the team

2) Conduct "Perfect Operation" (Operator)
- Conducting kitchen, housekeeping, engineering, accounting and amin operation
- Conducting kitchen operation properly based on SOP together with the team
- Conducting housekeeping and engineering operation properly based on SOP together with the team
- Conducting accounting and admin operation properly based on SOP together with the team

3) Train & Engage Staff (Boss)
- Conducting a training and evaluation regularly to ensure that all team members are performing their jobs effectively
- Properly training staff based on SOP
- Being a role model of property staff to realize company Values

4) Conduct Initiatives (Kaizen Generator)
- Planning and conducting Kaizen initiatives with a good understanding of budget concepts (revenues, costs etc.)
- Coming up with Kaizen initiative for guest satisfaction increase and implement them
- Coming up with Kaizen initiative for cost saving and implement them
- Coming up with Kaizen initiative for F&B revenue increase (of in-house guests) and implement them

5) Solve emergency issues (Problem solver)
- Solving problems of emergency challenges and complains
- Solving problems effectively in timely manner
- Effectively seeking a help from PRM on solving a problem