Front Office Manager [ผู้จัดการแผนกต้อนรับ]

รายละเอียดงาน

Front Office Operation ? Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues ? Check that all Front Office employees report to work punctually and are well groomed before each of their shift ? Conduct daily briefings and ensure that all pertinent information is well received by team members ? Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions ? Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to ? Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible ? Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates ? Liaise with Finance Department to ensure that credit procedures are properly carried out ? Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue ? Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling ? Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards ? Handle all guest correspondences and ensure prompt follow-ups

คุณสมบัติผู้สมัคร

Knowledge and Experience ? Diploma in Tourism & Hospitality Management ? Minimum 3 years of relevant experience in a similar capacity ? Excellent reading, writing and oral proficiency in English language ? Ability to speak other languages and basic understanding of local languages will be an advantage ? Good working knowledge of MS Excel, Word, & PowerPoint Competencies ? Strong leadership, interpersonal and training skills ? Good communication and customer contact skills ? Results and service oriented with an eye for details ? Ability to multi-task, work well in stressful & high-pressure situations ? A team player & builder ? A motivator & self-starter ? Well-presented and professionally groomed at all times

สวัสดิการ

• สวัสดิการ

• ค่าบริการ

• อาหารฟรีทุกมื้อปฏิบัติงาน

• ชุดยูนิฟอร์มพร้อมซักรีด

• ประกันกลุ่มอุบัติเหตุ

• วันหยุดพักร้อน 8-10 วัน/ปี

• วันหยุดนักขัตฤกษณ์ 15 วัน/ปี

• โบนัสและการปรับเงินเดือนประจำปี

• ตรวจสุขภาพประจำปี

• โอกาสเรียนรู้ พัฒนาตนเอง และเติบโตไปกับองค์กร