Guest Service Officer - Somerset Park Suanplu Bangkok
การศึกษา
ปริญญาตรี
ประเภทงาน
เต็มเวลา
จำนวนรับ
1 อัตรา
เพศ
ไม่จำกัด
รายละเอียดงาน
Job Title: Guest Service Officer
Department: Guest Services
Reports To: Guest Service Manager
Location: Somerset Park Suanplu Bangkok
Employment Type: Full-Time
Job Summary:
The Guest Service Officer is responsible for delivering exceptional service to guests throughout their stay. This includes welcoming guests, handling check-in and check-out procedures, managing guest requests, and ensuring a smooth and pleasant experience.
Key Responsibilities:
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Perform check-in and check-out procedures efficiently using the property management system (RMS).
- Handle guest requests, inquiries, and complaints promptly and professionally.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
- Provide accurate information about hotel services, local attractions, and transportation.
- Process payments and maintain accurate billing records.
- Ensure lobby and front desk areas are clean, organized, and presentable.
- Promote hotel services, facilities, and upsell room categories where appropriate.
- Follow hotel policies, procedures, and brand standards at all times.
- Maintain confidentiality of guest information and uphold data security standards.
- Handle lost and found items in accordance with hotel policy.
** interested applicants are invited to submit your cv to [email protected] **
Department: Guest Services
Reports To: Guest Service Manager
Location: Somerset Park Suanplu Bangkok
Employment Type: Full-Time
Job Summary:
The Guest Service Officer is responsible for delivering exceptional service to guests throughout their stay. This includes welcoming guests, handling check-in and check-out procedures, managing guest requests, and ensuring a smooth and pleasant experience.
Key Responsibilities:
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Perform check-in and check-out procedures efficiently using the property management system (RMS).
- Handle guest requests, inquiries, and complaints promptly and professionally.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
- Provide accurate information about hotel services, local attractions, and transportation.
- Process payments and maintain accurate billing records.
- Ensure lobby and front desk areas are clean, organized, and presentable.
- Promote hotel services, facilities, and upsell room categories where appropriate.
- Follow hotel policies, procedures, and brand standards at all times.
- Maintain confidentiality of guest information and uphold data security standards.
- Handle lost and found items in accordance with hotel policy.
** interested applicants are invited to submit your cv to [email protected] **
คุณสมบัติผู้สมัคร
Qualifications:
- Holding high school diploma or higher equivalent; hospitality-related qualification preferred.
- Previous experience in a front desk or customer service role in hospitality is an advantage.
- Proficiency in hotel PMS (e.g., Opera, Fidelio) is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Professional appearance and positive attitude.
- Flexibility to work in shifts, including weekends and holidays.
- Fluency in English; knowledge of additional languages is a bonus.
** interested applicants are invited to submit your cv to [email protected] **
- Holding high school diploma or higher equivalent; hospitality-related qualification preferred.
- Previous experience in a front desk or customer service role in hospitality is an advantage.
- Proficiency in hotel PMS (e.g., Opera, Fidelio) is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Professional appearance and positive attitude.
- Flexibility to work in shifts, including weekends and holidays.
- Fluency in English; knowledge of additional languages is a bonus.
** interested applicants are invited to submit your cv to [email protected] **
สวัสดิการ
- Base salary
- Meal Allowance
- Mobile Allowance
- Service Charge
- Provident Fund
- Group Insurance
Service Charge — พฤศจิกายน 2019
10,000.00 บาท
- Meal Allowance
- Mobile Allowance
- Service Charge
- Provident Fund
- Group Insurance
Service Charge — พฤศจิกายน 2019
10,000.00 บาท
การเดินทาง
ติดต่อ
ฝ่ายทรัพยากรบุคคล (สุขุมวิท, รัชดา, สาทร)
Email
thhr@the-ascott.com
ขนาดองค์กร
ไม่ระบุ
ที่อยู่
No. 219/12-15, Asoke Tower 5th floorSoi Sukhumvit 21, Asoke Rd., Khlong Toei Nuae, Watthana, Bangkok 10110, Thailand
ผู้จัดการแผนกต้อนรับส่วนหน้า
฿45,000 - ฿60,000