Wine Specialist | ผู้เชี่ยวชาญด้านไวน์

Job Summary & Purpose:
- Develop, manage and execute the operation, sales , profit and loss performance and
excellent service delivery of the retail wine department, contributing directly to Tops Wine Cellars being the premier wine retail experience in Thailand.

Principal Accountabilities:

Retail
- Develop and execute best-in-class excellent service
- Develop and coordinate training courses for store staff
- Responsible for enhancing alcohol sales by highlighting exclusive products
- Carry out consistent quality control in the Wine Department to ensure proper merchandis-ing, conditions of stock and a uniform and best-in-class service delivery
- Monitor aging and non-sale items across stores and develop and execute plans for their di-minishment
- Ensure stock levels are adequate for daily service needs.
- Coach and lead the wine team staff on a daily basis.
- Assist with in-store service during peak times.
- Collaborate with Space Optimization, Merchandising, and Planogram teams to maintain en-gaging and up-to-date wine displays.


Business Development
- Support monthly, quarterly, and annual wine events.
- Drive Wine Club sales through exceptional service and customer engagement.
- Assist the wholesale team with wine education for both internal and external staff.
- Prospect new business opportunities with a focus on external online sales channels.
- Support wine tastings and masterclasses for internal staff, CG staff, and top customers.
- Collaborate with other departments within CFR to explore new wine business opportunities.
- Provide the Buying team with feedback on current market trends, customer preferences, and general industry developments.

Location:
- Tops Marche Thonglor
- The Crystal
- Central Westgate
- Central Chiangrai
- Central Khonkaen
- Central Ubon
- Central Hatyai