Guest Service Manager at La clef Bangkok by The Crest Collection

Guest Service Manager is responsible for guest's satisfaction and able to maintain a high level of services to tenants/guests.Always initiates and recommends all measures in order to maximize tenant's comfort as well as improvise customer relation.

1.Responsible for submitting the monthly Activities Report to the GM.
2.Attends all Department Head Meeting and Sales Meeting whenever required. Also, to attend the daily operations meeting of the property.
3.To greet all guests upon arrival and to assist them whenever required (especially those who are new in Thailand).Always shows a friendly and professional relationship with guest.
5.To assist the GM in handling guest's problems and complaints.
6.Organize monthly/quarterly guest activities or other programmes e.g. thank you cocktails for long stay guests.
7.Compile analysis of guest's comments and feedback during their stay.
8.Monitors and ensures that all guest credit outstanding is within the policy limits.
9.Provide sufficient and adequate training to staff from time to time. Must also conduct daily briefing to the staff and organize a monthly department meeting.