Assistant Guest Service Center Manager (Operator)

? 4-5 years of experience in a Guest Service Center, Operator, or Front Office role within the hotel industry.

? Proven ability to handle telephone operations professionally, including internal and external calls.

? Good command of spoken English, particularly for telephone communication with international guests.

? Strong service mindset with excellent communication and interpersonal skills.

? Ability to remain calm, attentive, and efficient when handling multiple calls and guest requests.

? Good problem-solving skills with the ability to coordinate effectively with other hotel departments.

? Willingness to work on a rotating shift schedule, including weekends and public holidays.

? Experience with hotel PMS or telephone systems will be an advantage.